Description | Cause | Solution |
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Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in. |
Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
Description | Cause | Solution |
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Water Flow Error | The stopper caps are still inside the spa. | Remove the stopper caps before heating your Lay-Z-Spa. If you’re unsure how to remove them, refer to the assembly section within the Lay Z Spa Owner’s Manual. |
Water Flow Error | Filter cartridges are dirty | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
Water Flow Error | Filter housing is restricting flow | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
Water Flow Error | Debris screens are blocked. | Ensure that the debris screens are clear of debris. |
Pipes within the liner are kinked or bent. | Using your hands, check the condition of the pipes within the liner. | |
Water Flow Error | Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
Description | Cause | Solution |
---|---|---|
Temperature too low | Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC. | The pump will only operate when the ambient temperature is above 4ºC. |
Temperature too low | The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help. |
Description | Cause | Solution |
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Temperature too high | The pump unit has overheated. | Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down. |
Temperature too high | The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. |
Temperature too high | The thermostat needs resetting. |
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Description | Cause | Solution |
---|---|---|
Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success, please contact usfor more help with this |
Pump needs to be reset. |
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Pump unit needs to be cleaned | Try the back wash procedure. | |
Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. | |
Pump may be faulty. | If the troubleshooting has been completed without success, please contact usfor more help with this |
Description | Cause | Solution |
---|---|---|
The power port has experienced a temporary current variation. | Unplug the pump and then plug the pump back in. | |
Pump may be faulty. | If the troubleshooting has been completed without success, please contact usfor more help with this |
Description | Cause | Solution |
---|---|---|
Please contact us regarding this problem. | If the troubleshooting has been completed without success, please contact usfor more help with this |
Description | Cause | Solution |
---|---|---|
The thermostat needs resetting. |
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Description | Cause | Solution |
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Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
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Description | Cause | Solution |
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High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
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Description | Cause | Solution |
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Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
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Description | Cause | Solution |
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Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
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Description | Cause | Solution |
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Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
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Description | Cause | Solution |
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Not grounded/earthed correctly. | An issue with your extension lead or power supply. | Remove extension lead or get a qualified electrician to check your socket & power supply. If this does not resolve the issue, please contact us. |